Loading...

General Terms and Conditions of Sale

The online store www.wookids.eu is operated by Abikido SARL. The online store www.wookids.eu mentions the following information:

The legal notices allowing a precise identification of the company Abikido SARL, 7, rue Nic Glesener, L-6131 JUNGLINSTER, Grand Duchy of Luxembourg RC 123761 Intracommunity VAT number LU32244385 . The presentation of the essential characteristics of the goods offered. The price to pay for goods and services offered in Euros, inclusive of all taxes for France, Belgium, Luxembourg and Germany. The prices indicated do not include participation in shipping costs. Where applicable, delivery costs are indicated.

Indication of the terms of payment, delivery, or performance.

The existence of a right of withdrawal. And the period of validity of the offer and the price.

All of this information is presented in French. The photographs illustrating the products on www.wookids.eu are not contractual. If errors or alterations resulting from the processing of these photographs are introduced, the responsibility of Abikido SARL can in no case be engaged as a result. Orders can only be placed between Abikido SARL and any non-commercial natural person. The customer, prior to ordering product (s), declares that the acquisition of said product (s) is not directly related to his professional activity, his (their) acquisition being reserved for personal use on his part. Before ordering, the customer declares that he has the legal capacity (to be of legal age, not to be under guardianship or guardianship) allowing him to engage under these GTC. The sales contract thus perfectly concluded is subject to Luxembourg law.

These general conditions of sale (hereinafter referred to as "GTC") express all the obligations of the parties. These GTC will prevail over all other conditions appearing in any other document, except prior, express and written exemption. The customer acknowledges having read, at the time of placing an order in the online store of the website www.wookids.eu, of these special conditions of sale set out on this screen and expressly declares to accept them without reservation and in their entirety. Abikido SARL, for its part, undertakes to respect its role as seller within the framework of said conditions. The customer acknowledges being informed of the fact that his agreement concerning the content of these GTC does not require the handwritten signature of this document, insofar as he wishes to order online the products and services presented within the framework of the online store www. wookids.eu. The consumer has the option of saving or editing these general conditions, it being specified that both the saving and the edition of this document are his sole responsibility, these general conditions of sale being liable to undergo modifications. In this case, the applicable conditions will be those in force on the site on the date of the order.

This contract is formed by the following contractual documents, in descending hierarchical order:

  • These general conditions;
  • The order form.

In case of contradiction between the provisions contained in documents of different rank, the provisions of the document of higher rank shall prevail.

The automatic recording systems are considered as proof of the nature, content and date of the order. Abikido SARL confirms the acceptance of its order to the customer at the email address that the latter will have communicated. The sale will only be concluded from the confirmation of the order with all the constituent elements of the contract (products ordered, price, delivery times, shipping costs, general conditions of sale, etc.). Abikido SARL reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order. Any order paid by bank transfer will only be processed upon receipt of payment. In the absence of payment, the order is considered null and void. Both availability and shipping times are to be recalculated from the date of receipt of payment. Abikido SARL recommends that the customer keep a paper trail or on reliable computer support of the data relating to his order. The customer must verify the completeness and conformity of the information he provides when placing the order. This information binds the buyer: in the event of an error, in particular in the wording of the recipient's contact details, the seller cannot be held responsible for these input errors and the consequences in terms of delay or error in delivery or impossibility of delivery. In this context, all costs incurred for the return will be the responsibility of the customer.

The company Abikido SARL presents on its site www.wookids.eu the products for sale with the necessary and sufficient characteristics so that the potential consumer can know, before the final order is taken, the essential characteristics of the products he wish to buy. The offers presented by the company Abikido SARL are only valid while stocks last. Abikido SARL reserves the right to modify the assortment of products according to the constraints imposed by its suppliers. The photographs, texts, graphics, information and characteristics reproduced and illustrating the products presented are not contractual. Consequently, the responsibility of Abikido SARL could not be engaged in the event of error or of omission in one of these photographs, texts or graphics, information or characteristics of the products or in the event of modification of the characteristics of the products by the suppliers. . Abikido SARL will make its best efforts to ensure that the photographic representation of the products on the site www.wookids.eu is as faithful as possible. However, it is possible that the perception of the product (s) does not fully correspond to the products. The products are presented in photographs sometimes with other products. The description will mention what is or is not part of the product. Abikido SARL cannot be held responsible for the non-performance of the contract concluded in the event of out of stock or unavailability of the product, force majeure, disruption or total or partial strike, in particular postal services and means of transport and / or communications, flood, fire. The total or partial inability to use the products in particular due to incompatibility of equipment can not give rise to any compensation or reimbursement or questioning of the responsibility of Abikido SARL, the customer remaining sole judge of the compatibility of the products ordered. with those already in its possession. Abikido SARL guarantees the buyer, for hidden defects that may affect the delivered products, in the context of a replacement of defective products, or parts making them unfit for their use, or their reimbursement without being able to be considered by the buyer. as responsible for any harmful consequences that these hidden defects could have caused.

The prices are mentioned in euros. The price indicated on the product sheets does not include transport. The price indicated in the order confirmation is the final price, expressed inclusive of all taxes and including VAT. This price includes the price of the products, the costs of handling, packaging and conservation of the products, the costs of transport and commissioning. The prices take into account the VAT applicable on the day of the order and any change in the legal rate of VAT will be automatically reflected in the price of the products presented on the site, on the date stipulated by the law modifying the rate. Full payment must be made when ordering, except for a specific offer indicated on the site. At no time can the sums paid be considered as a deposit or down payment.

The price invoiced to the customer is the price indicated on the order confirmation sent to him by Abikido SARL. Payment of the full price is due upon ordering. The Customer has the choice between the following payment methods: Bank card (VISA or EUROCARD-MASTERCARD) or bank transfer. The Customer guarantees the company Abikido SARL that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the order form. As part of a payment by credit card (VISA or EUROCARD-MASTERCARD), Abikido SARL implements all the necessary means to ensure the security and confidentiality of your data transmitted online. This online payment uses the SLL (Secure Socket Layer) protocol via the BNP PARIBAS Mercanet system. The information transmitted is encrypted by software and cannot be read during transport on the network. The customer notices that the transmission is encrypted by software as soon as the padlock symbol appears in your browser. In addition, when entering the bank details (card number and date of validity), the URL address becomes https URL (the "s" indicating security) and no longer an http address. In accordance with the Law of 13 March 2000 on electronic signatures, the online transmission of the card number and the final validation of the order are valid as proof of the entire order and of the exigibility of the sums due in settlement of this ordered. The order validated by the customer will be considered effective only when the bank payment center concerned has given its agreement. A refusal of authorization by the banking center entails the automatic cancellation and without compensation of the order and the customer will be notified by e-mail. In addition, if an incident occurs during the registration of the order, it is null and void and the Customer must repeat the ordering procedure. Purchases are debited from the customer's account when the order is processed. As part of a payment by bank transfer, the Customer must send Abikido SARL a bank transfer. The Customer must select the 'payment by bank transfer' option available on the payment page. All the instructions for making the transfer will be indicated on the order form. After validation of his order, the Customer simply has to make his transfer to the account of Abikido SARL. He must mention his name and order number as a reference for his transfer. Any transfer costs remain the responsibility of the Customer. The company Abikido SARL reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment by bank card from officially accredited bodies or in the event of non-payment. Likewise, the company Abikido SARL reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute would be being administered. Only the original purchaser of this property can claim access to the clauses of these general conditions of sale. Invoice The order form that the Customer establishes online or the order confirmation sent by email to the Customer by Abikido SARL do not act as an invoice. The invoice is not attached to the package upon delivery.

The transfer of ownership is subject to full payment of the price by the buyer.

 All orders placed with Abikido SARL are intended for the personal use of customers, customers or recipients of the products are prohibited from any partial or total resale of the products. The products are delivered to the address indicated by the customer on the order form. The customer must verify the completeness and conformity of the information he provides to Abikido SARL. The latter cannot be held responsible for any data entry errors and their consequences in terms of delay or delivery error. In this context, all costs incurred for the reshipment of the order will be entirely the responsibility of the customer. Likewise, Abikido SARL cannot be held responsible for delays in delivery due to errors or disturbances attributable to carriers (total or partial strike in particular of postal services and means of transport and / or communications). The products offered for sale are either available from stock, or the availability period is specified on the product sheet and confirmed in the order description. In case of out of stock or unavailability of the ordered product, Abikido SARL. undertakes to inform the customer as soon as possible and to specify an availability period. The customer will confirm by e-mail his choice either to wait for the availability of the product or to be reimbursed. Small Packages 

 Preparation and shipping of small package orders (excluding furniture and bedding): In the case of the purchase of products in stock, the day after the order confirmation at the latest, the order is entrusted to the carrier. This carrier undertakes, by contract with Abikido SARL, to deliver the order to the buyer's address provided by Abikido SARL. Delivery of small parcel orders: For single orders of products excluding furniture and bedding and in stock, delivery is made in mainland France by Chronopost within a maximum period of 3 working days from the confirmation of dispatch of the order. is sent to you by email. Furniture, Bedding 

 Preparation of furniture orders: After confirmation of the order, in the case of purchase of products in stock, Abikido SARL undertakes to deliver to its carrier all the references ordered by the buyer within a maximum period of 7 open days. This carrier undertakes, by contract with Abikido SARL, to deliver the order to the buyer's address provided by Abikido SARL. Furniture delivery: The average furniture delivery times are 5 working days (excluding preparation days). The postponement periods linked to the appointment date taken and accepted with and by the customer cannot be included in these delivery periods. Multi Product Order 

 When the Customer orders several products at the same time and these have different shipping times, the order shipping time is based on the longest time. In the event of an order that would include one or more unavailable products as well as one or more available products, Abikido SARL will ship the order upon receipt of all the products that make up the order. If the Customer wishes to receive the products immediately available as quickly as possible, he is advised to isolate these items in a specific separate order. Special cases 

 For reasons of availability, Abikido SARL may choose to deliver an order in several installments to the customer. The customer only pays for one delivery. If the customer wishes 2 different delivery locations, he must place 2 orders, with the associated delivery costs. RiskRisk 

 transfertransfer to the customer occurs as soon as the products are handed over by Abikido SARL to the carrier. In all cases, the product (s) ordered therefore travel at the risk and peril of the Customer. Delivery is made with the customer by direct delivery of the product to the announced recipient, or in the event of absence, to another person authorized by the customer. If the recipient is absent during delivery, the carrier will leave a calling card at the delivery address indicated by the customer. The products must be collected at the address and in the manner indicated by the carrier. In the event of non-withdrawal within the time limits set by the carrier, the products will be returned to Abikido SARL which reserves the right to reimburse the price, the shipping costs remaining the responsibility of the customer. Any delays do not entitle the buyer to claim damages. On delivery, the customer must, in the presence of the carrier or the Postmaster General, check the condition of the package, the content, the conformity and the condition of the product (s) before signing the acknowledgement of receipt of the package. If he notices any anomalies concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken product, etc.), he must refuse delivery of the products or issue handwritten reservations on the delivery note. These reservations must be precise, detailed, dated and accompanied by the customer's signature (The mention 'subject to unpacking' or 'packaging in good condition' has no legal value: you must note on the delivery note ' REFUSAL FOR DAMAGE '). These reservations must be confirmed with the carrier by registered letter with acknowledgment of receipt within three (3) working days following delivery of the product (s). A copy will be sent to Abikido SARL by email at contact@wookids.eu or by post at the following address:

Abikido SARL,

7, Rue Nicolas Glesener

L-6131 JUNGLINSTER

Luxembourg In the case of a technical product, the The customer will take particular care to check the correct functioning of the device delivered, to read the instructions for use provided to him. In the event of an apparent defect, the buyer benefits from the right of return under the conditions provided for in this document. 

The customer has 30 days to exercise his right of withdrawal without having to pay penalties, with the exception of return costs. This period runs from the day of receipt of the items by the Customer. The right of withdrawal is exercised by contacting the customer service of the company Abikido SARL, either via the withdrawal form (Download the form) 

7, rue Nicolas Glesener

L-6131 JUNGLINSTER

Luxembourg Any product which is damaged, incomplete, or whose the original packaging is damaged and will not be refunded or exchanged. The company Abikido SARL suggests to the Customer to make the return of its products by Colissimo Recommended with additional insurance of the market value of the products, guaranteeing him, if necessary, the compensation of the products up to their real market value in the event of spoliation or loss of such merchandise. In all cases, the return is made at the risk of the Customer. It will be up to the customer to keep any proof of return. The company Abikido SARL recommends to the Customer the consumer to over-pack the original packaging of its products In the event of withdrawal from this contract, Abikido SARL will reimburse all payments received, including delivery costs (with the exception of costs additional resulting from the fact that the customer has chosen, where applicable, a delivery method other than the less expensive standard delivery method offered by Abikido SARL) without undue delay and, in any event, no later than fourteen days from from the day on which Abikido SARL is informed of the decision to withdraw from this contract (undelivered goods). If the goods have been delivered, this period starts from the day the goods are collected or from receipt of proof of shipment of the goods. Abikido SARL will reimburse using the same means of payment as the one the customer used for the initial transaction, unless it is expressly agreed to a different means; in any case, this reimbursement will not incur costs for the customer.

Abikido SARL disclaims all liability for any breach of its contractual obligations in the event of a case of force majeure, that is to say an external, unforeseeable and irresistible event, as defined by the governing national law. the presence of general conditions of sale and its jurisprudence, and making it impossible to fulfill the obligation.

Abikido SARL cannot be held responsible for damages of any kind, whether material, immaterial or bodily, which could result from a malfunction or from the improper use of the products sold. It is the same for the possible modifications of the products resulting from the manufacturers. The responsibility of Abikido SARL will, in any case, be limited to the amount of the order and cannot be blamed for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products. In the event of difficulties in the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution, in particular with the help of a professional association, a consumer association or any other advice of his choice. It is recalled that the search for an amicable solution does not interrupt the "short period" of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that as a general rule and subject to the judgment of the courts, compliance with the provisions of this contract relating to the contractual guarantee supposes that the buyer honors his financial commitments towards the seller. Complaints or disputes will always be received with kindness and attention, good faith being always presumed in those who take the trouble to expose their problem. In the event of a dispute, the Customer will first contact the company to obtain an amicable solution.

Subject to the provisions of article 22 hereof, the provisions of these general conditions of sale are governed, interpreted and applied in accordance with the law of the country where the customer is resident, to the exclusion of its provisions on conflicts. of laws. Any procedure initiated by one or other of the parties under these general conditions of sale must be brought before the courts of the country where the customer is resident, and each of the parties accepts the exclusive jurisdiction of said courts and submits to them. irrevocably.

In all cases, Abikido SARL cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the receiving country, the liability of Abikido SARL is systematically limited to the value of the product in question, value at its date of sale and without recourse to the brand or the company producing the product. In any event, the customer benefits from the legal guarantee of eviction and hidden defects. Provided that the buyer proves the hidden defect, the seller must legally repair all the consequences; if the buyer goes to court, he must do so within a "short time" from the discovery of the hidden defect. You can contact customer service by email at: contact@wookids.eu.

The validation “click” constitutes an electronic signature. Any order form signed by the consumer with a validation “click” constitutes an irrevocable acceptance which can only be called into question in the cases exhaustively provided for in these T & Cs. The "double click" associated with the authentication and non-repudiation procedure and the protection of the integrity of messages constitutes an electronic signature. This electronic signature has the same value between parties as a handwritten signature.

The computerized registers, kept in the computer systems by Abikido SARL under reasonable security conditions, will be considered as proof of communication, orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium which can be produced as proof.

The provision of personal information collected for the purposes of distance selling is mandatory, this information being essential for the processing and delivery of orders, the establishment of invoices and warranty contracts. The lack of information results in the non-validation of the order. In addition, for reasons of fraud limitation, Abikido SARL may need to ask you for supporting documents (identity, address, etc.). Processing of personal data In accordance with the amended law of 2 August 2002 regulating the protection of personal data in computer processing as amended relating to the protection of individuals with regard to the processing of personal data, the processing of personal data personal data relating to customers has been declared to the National Commission for Data Protection (CNPD). In addition, Abikido SARL undertakes not to communicate, free of charge or with compensation, the contact details of its customers to a third party. The customer has a right to access, modify, rectify and delete data concerning him, which he can exercise with Abikido SARL (see below: 'Contact us'). Receipt of information and offers by e-mail Abikido SARL gives you the possibility of receiving by e-mail information likely to be of interest to you and concerning in particular the new products offered on the site www.wookids.eu. If you wish, you can choose at any time not to receive further communications by contacting the web master by email at the following address: contact@wookids.eu. Navigation cookies (Cookies) When visiting the site www.wookids.eu, personal and nominative data is collected by means of navigation cookies (Cookies) or similar systems, in order to assess the audience and to measure certain navigation models in order to offer a better service to the users of the site. The company Abikido SARL reserves the right to use such cookies or similar navigation systems to facilitate navigation on this site and personalize the information that appears there. It also reserves the right to use such cookies or similar systems to collect information about the users of the site, such as the IP address, the type of internet browser and the operating system used and / or the pages of the site. Internet visited by a user, for statistical or security purposes. Finally, it can collect this information in order to monitor the use of the site and improve certain aspects. Most browsers automatically accept cookies, but they can also be configured not to accept them or to indicate the sending of cookies. We recommend that you do not deactivate this function, as this would prevent you from moving freely from page to page and from benefiting from all the site's navigation facilities. Links The site www.wookids.eu may contain links to third party websites. www.wookids.eu exercising no surveillance on these sites, the user acknowledges that www.wookids.eu can not be held responsible for the provision of these sites and external sources, and can not bear any responsibility for the content, advertisements, products, services or any other material available on or from these sites or external sources. In addition, the use of information that you may provide to third parties on other sites or that these third parties may collect on other websites is not governed by this Privacy Policy. You should carefully review the Privacy and Personal Data Protection Policy of third-party websites and contact the publishers of those sites if you have any questions about how they use information about you. Abikido SARL cannot be held responsible for any third party who does not use the information concerning you in accordance with the Privacy Policy of this third party or in accordance with any contractual or legal obligation to which this third party may be subject. Security As part of the payment process, the latter being entirely and exclusively managed by banking organizations, no personal data is collected or recorded by us. A section specially dedicated to your payments has been created. Please consult it on our site by clicking on the heading "OUR SERVICES / METHOD OF PAYMENT". Modifications and access to your personal information You can ask Abikido SARL to communicate to you, correct, update, or delete the information you have provided on the site, and which you have authorized to keep in the database. customers, by contacting us (see below: 'Contact us'). Before sending you personal data, we will ask you to provide us with proof of your identity. If you are unable to prove your identity, we reserve the right to refuse to send you personal data concerning you. Your request will be satisfied within a maximum period of 2 months, subject to its non-abusive nature. Concerning the rights of rectification and deletion: the preconditions are identical to those concerning the right of access. In addition and if necessary, you must make sure to provide Abikido SARL with updates or changes to information concerning you, including in particular those relating to your postal and / or electronic address in order to allow us to '' ship your orders to the correct address and contact you about it if necessary. Finally, Abikido Ltd. may also retain for archival purposes copies of communications with users of the www.abitare-kids.lu website and any responses to questions or comments sent to users by our customer service department. Contact Us If you have any questions about this Privacy Policy and the privacy practices of Abikido, please feel free to contact us

by email at contact@wookids.eu.

by mail at the following address: 7, Rue Nicolas Glesener

L-6131 JUNGLINSTER (GDL)

Concerning goods and objects personalised at the request of the customer, it is recalled that the provisions relating to the consumer's right of withdrawal in the case of distance selling are not applicable, and that these goods will not be taken back or exchanged, except in the case of bringing into play the guarantee of defects affecting the thing sold. The customer's attention is drawn to the fact that these goods sold are manufactured by hand, so the similarity with the model presented or the order may not be absolute, without altering the quality of the product.

If you have a problem with an online purchase, you can use this site to try to get an out-of-court settlement. To use it, you must live in the European Union and the trader concerned must be established there.

By allowing these third party services, you accept their cookies and the use of tracking technologies necessary for their proper functioning.